Business Process Management

In development

Making work repeatable and improvable: process discovery and mapping notation, performance measurement, redesign, automation candidates, governance and sustaining improvement after the project ends.

Category: Management & Leadership
Difficulty: Intermediate
Estimated time: 25 hours
Price: $129

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Learning outcomes

By the end of this course you will be able to:

Discover and document a process as it truly runs
Measure process performance objectively
Redesign a process and quantify the benefit
Identify genuine automation candidates

Curriculum

The lessons for this course are being authored now. We publish the module list when the content behind it actually exists — we would rather show you nothing than a syllabus that has not been written. The scope, outcomes and project below are real and final.

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What you will build

A process improvement case: as-is map, to-be design and measured benefit.